Operations Analyst

About Belle

Belle is a fast growing engagement company that is revolutionizing home healthcare – and it all begins with the feet. With 25M+ U.S. seniors no longer able to see or reach their feet, a lack of self care and mobility challenges cost the health insurance plans $38B+ in preventable medical spending every year.

Belle trains and manages a network of nail technicians or “Belle Technicians” who provide in-home foot care (aka medical pedicures). Belle uses cutting edge data science to identify those most in need on behalf of health plans and deploys its services accordingly. While in the home, Belle Technicians complete assessments and screenings, often being the first to identify emerging issues below and above the knee. As these issues arise, a team of remote nurses coordinate care with other healthcare providers - preventing serious and costly episodes.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About this Role

Belle is in the process of constructing a cutting-edge demand engine that maximizes member enrollment, engagement and retention. As an Operations Analyst, you play a pivotal role identifying opportunities to optimize demand, drive growth and directly impact the company’s top line.  Leveraging your keen analytical skills and your passion to drive innovation, you will meticulously explore avenues to improve KPIs, strategic initiatives and call center performance. This is a hybrid role - 3 days in the Nashville TN office, 2 days remote.

Responsibilities

As an Operations Analyst, you let data drive decision-making. You constantly seek out insights through your analyses and possess the leadership and communication skills to operationalize your findings, making them actionable and driving real value.

•  Track and improve Key Performance Indicators (KPIs), including:
  • Connection rate - % of members we reach
  • Conversion rate - % of members we schedule
  • Enrollment rate - % of members who say yes 
  • Average Churn - % of members who leave Belle each month
• Operationalize findings:
  • Experiment with A/B testing 
  • Run campaigns across all engagement channels (i.e., call, mail, text, etc.)
  • Manage the reporting initiatives and offer recommendations for process improvement, innovation
• Assist in call center management: 
  • Create standard reporting for management and identify performance opportunities
  • Analyze inbound/outbound call trends and make optimization recommendations

Experience, Skills, & Personality

• Excellent Analytical Skills: Ability to analyze data and draw meaningful insights
• Excel/Google Sheets Expertise: Proficiency in spreadsheet tools for data management
• SQL Skills Required: Familiarity with database querying for advanced data analysis
• Strong understanding of how to create, run, and analyze an experiment
• Experience with A/B testing a plus
• Team Management Experience: Previous experience in managing a team
• Copywriting Proficiency: Skill in creating effective written content

Benefits

•  Competitive compensation
• Health, dental and vision benefits
• 401k 
• Hybrid work schedule: mix of in-office and WFH
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• Opportunity for significant career growth and expansion of responsibilities
• Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.